Frequently Asked Questions
Everything you need to know about your KitchenAid appliances and orders.
What is the standard shipping timeframe for large appliances?
Most major appliances are delivered within 5 to 10 business days. Smaller countertop items typically arrive within 3 to 5 business days via standard ground shipping.
How do I register my new KitchenAid product for warranty?
You can register your product on our website under the 'Service & Support' section by entering your model and serial number to ensure full warranty coverage.
What is your return policy for countertop appliances?
We offer a 30-day return policy for most countertop appliances. Items must be returned in their original packaging with all included accessories to receive a full refund.
Are KitchenAid stand mixer attachments dishwasher safe?
Most stainless steel and coated nylon attachments are dishwasher safe; however, we recommend hand washing wire whips and burnished aluminum beaters to prevent discoloration.
What payment methods do you accept for online orders?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Klarna for flexible financing.
How can I track the status of my appliance repair or service call?
You can track your service request status through our online portal using your case number or by logging into your KitchenAid account.